flowline CONSULTING

Process improvement · Melbourne

Find it. Fix it. Automate it.

Flowline Consulting shows you how your processes really run, removes the steps that waste time and money, and automates the rest with Microsoft Power Automate and Celonis process mining.

Book a free 30-minute call See the work

Free, on Microsoft Teams. You leave with 2 to 3 practical next steps.

  1. 01

    Find

    Map the process from your own system data and see where cases wait, loop back or break the rules.

    Process mining · BPMN · value stream maps

  2. 02

    Fix

    Redesign the steps with your team, remove rework and build quality checks into the flow.

    Lean Six Sigma · DMAIC · root cause analysis

  3. 03

    Automate

    Automate the manual work that remains and route only the exceptions to people.

    Power Automate · AI Builder · Celonis Action Flows

Services

Two ways to work together

Small teams usually need the manual admin gone. Larger organisations usually need more value from the data and tools they already have.

Small and medium businesses

For teams that run on email, spreadsheets and Microsoft 365, and lose hours to retyping, chasing and approvals.

  • Process auditA workshop and short report naming the tasks that cost you the most time, and what automating them would involve.
  • Quick-win automationOne to three processes automated in Power Automate, such as invoice intake, quote follow-ups, onboarding or approvals.
  • Ongoing supportMonitoring, fixes and new automations each month, so the work keeps paying off.
Power AutomateAI BuilderSharePointTeams

Larger organisations using Celonis

For teams with SAP, Oracle, ServiceNow or Workday data who want clearer insight and action from Celonis.

  • Event log to data modelExtraction, SQL transformations and object-centric data models built on your source systems.
  • Dashboards and analysisStudio views, Process Explorer and variant analysis that show where and why the process slows down.
  • Conformance and Action FlowsChecks against the target process and business rules, with Action Flows that act on problems automatically.
Celonis EMSOCPMPQL / SQLAction Flows

Selected work

Built, tested and ready to adapt

Recent builds that show the approach. Each one can be adapted to your systems and data.

Power Automate + AI Builder

AP invoice intake automation

Turns supplier invoices arriving in a shared inbox into a verified, auditable invoice register with no manual data entry. AI Builder reads each invoice, results are trusted only above a 70% confidence threshold, and every invoice is classified so duplicates and changed amounts are caught before payment. Finance approves exceptions in one click in Teams.

NewDuplicateRevisedNeeds reviewUnmatched

Celonis object-centric model

Order-to-cash process mining

An end-to-end view of how orders flow from sale to invoice, built from four connected objects instead of a single case view. Order fulfilment KPIs, Studio dashboards and variant analysis point to the steps and order paths that add the most delay.

Sales OrdercontainsOrder Itemshipped inDeliverybilled onInvoice

Celonis object-centric model

Employee onboarding process mining

Six connected objects across HR, IT and Security, with SLA tracking and root-cause analysis. It shows why a new starter isn't ready on day one, which team or step causes it, and where SLAs slip.

EmployeeDepartmentManagerLaptopTraining SessionSecurity Badge

Where it fits

Industries I work with

The first three come from roles I've worked in. The same methods carry across to any team that runs on repeat processes.

Logistics, wholesale and retail

Order entry from emails and PDFs, purchase order delays, warehouse flow and supplier follow-ups.

Order-to-cash · purchase-to-pay

Aged care, NDIS and allied health

Client intake, staff compliance tracking, review cycles and the paperwork that keeps people away from clients.

Intake · compliance · HR processes

Accounting and finance teams

Invoice processing, document chasing, approvals and month-end work that can run with far less manual effort.

Accounts payable · approvals

Trades and construction

Quotes that never get followed up, invoices sent weeks after the job, and chasing subcontractors for licences and insurance.

Quote-to-cash · compliance alerts

Property management

Maintenance requests passed between tenants, landlords and tradies, plus lease renewals, inspections and owner reports.

Maintenance workflow · lease reminders

Banking, insurance, utilities and government

Large teams on SAP, Oracle or ServiceNow where Celonis shows where claims, tickets and purchase orders slow down.

Claims · IT service management · procure-to-pay

Manufacturing

Production orders, material shortages, quality checks and supplier delivery dates tracked across too many spreadsheets.

Plan-to-produce · quality · procurement

Education and training

Enrolments, student and staff onboarding, approvals and reporting for schools, universities and training providers.

Enrolment · onboarding · approvals

Professional services

Client onboarding, matter or project setup, timesheets and billing for legal, consulting and recruitment firms.

Client intake · time-to-invoice

About

Russian Thompson Ekenyam, founder

I help organisations see how their processes really run, then fix and automate what slows them down.

Over five years in Melbourne I've led process improvement across retail, supply chain, logistics, and aged care and disability services, including at Kmart Australia, DB Schenker and Primary Connect. My background in accounting and finance means I look at every process in terms of time, cost and risk.

I work directly with you on every project, from the first workshop to the final handover.

Master of Business Process Management, Hasselt UniversityLean Six Sigma Green BeltSAP Signavio · BPMN 2.0

Results from previous roles

43%Fewer user-error incidents through workflow redesign using DMAIC
33%Shorter purchase-order lead times through root-cause analysis and Lean
63→88%Warehouse utilisation
96%Performance review completion through process redesign, automated workflows and an AI chatbot

Bring one process that costs your team time.

In 30 minutes we'll look at where it loses time or money, and you'll leave with 2 to 3 practical next steps, whether or not we work together.

Pick a time